Returns and Exchange Policy

 

We value your satisfaction and strive to ensure you receive products of the highest quality. Please review our policy below regarding returns and exchanges.
 

Returns

 

We only accept returns for products that are defective upon arrival or during initial use.
 

• Defective Products Only: If you receive a product that is damaged, faulty, or not working as intended, please contact us immediately to arrange a return.
   

• Condition: Returned items must include all original packaging.
   

• Process: To initiate a return for a defective product, please contact our customer support team within 30 days of receiving your order, providing your order number and details about the defect.
   

• Refund: Once the return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

 

Exchanges

 

We happily accept exchanges for eligible products.
 

• Eligibility: Exchanges are accepted for all items except gift cards.
   

• Condition: Items for exchange must be unused, in the same condition that you received them, and in the original packaging.
   

• Process: To arrange an exchange, please contact our customer support team within 30 days of receiving your order.
   

• Shipping: You will be responsible for paying your own shipping costs for returning your item for an exchange. Shipping costs are non-refundable.

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Important Notes:
 

• Non-Returnable Items: Gift Cards
   

• Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
   

• Contact Information: For any questions regarding returns or exchanges, please contact us at info@ruggeddetailsupply.com.